Oi deve indenizar assinantes do Pará por falhas no serviço
O Ministério Público Federal tem legitimidade para atuar em favor de um grupo de consumidores de internet banda larga que sofreu com defeitos na prestação de serviço. Com esse entendimento, a Justiça Federal no Pará condenou a empresa Telemar Norte/Leste, a Oi, a ressarcir todos os seus assinantes no estado pelas interrupções que ocorreram entre 2005 e 2010. O valor não é citado na decisão da juíza federal Hind Ghassan Kayat, da 2ª Vara Federal de Belém.
A sentença obriga que a Oi apresente em até 180 dias um cronograma de metas qualitativas e quantitativas de melhoria do serviço Velox. Já a Agência Nacional de Telecomunicações (Anatel) deve tomar medidas para fiscalizar periodicamente os serviços prestados pela empresa. Ainda cabe recurso.
O pedido foi apresentado em ação civil pública do Ministério Público Federal no Pará ajuizada em outubro de 2010, após um grupo de usuários elaborar um abaixo-assinado contra a Telemar. Durante o levantamento dos dados, verificou-se que, somente entre janeiro de 2008 e março de 2009, foram registradas 76 ocorrências de interrupções que afetaram mais de 470 mil usuários. Dos 14 meses analisados, em mais de sete meses o serviço ficou interrompido.
Em sua defesa, a Telemar/Oi disse que tem trabalhado no aprimoramento do serviço, ampliando a capacidade de tráfego na rede, e que seus assinantes já haviam sido beneficiados com créditos. Apesar de reconhecer problemas, a ré disse que não ocorreram na amplitude apresentada na ação e que algumas interrupções foram causadas por ações de vândalos. Defendeu...
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